ACT4Consumers · EU Single Market Programme
Capacity & Tools for Collective Actions
Strengthening consumer protection through collective action. We build the capacity of Qualified Entities in Croatia to use representative actions effectively — together with partners from Austria and Italy.
2026 – 2028 · Croatia · Austria · Italy · Co-funded by the European Union
24
months of implementation
(May 2026 – April 2028)
3
countries working together
Croatia, Austria and Italy
4
consumer organisations
in the project consortium
€179,605
total project value,
80% co-funded by the EU
Why this project matters
Although Croatia has transposed Directive (EU) 2020/1828 into national legislation, representative actions are still rarely used in practice. Qualified Entities often face limited resources and a lack of specialised knowledge, while many consumers are unaware that collective legal redress exists.
ACT4Consumers addresses these challenges by combining capacity building, knowledge exchange and public awareness activities across Croatia, Austria and Italy.
Project objectives
- Strengthen the operational and legal capacities of Croatian Qualified Entities
- Improve public awareness of representative actions and consumer rights
- Promote cross-border cooperation between European consumer organisations
- Develop practical tools and guidance for representative actions
Latest news
-
Welcome to the ACT4Consumers website
Welcome to the official website of ACT4Consumers – Capacity & Tools for Collective Actions.
-
Društvo Potrošačica is hiring an expert associate for the ACT4Consumers project
A call is open for an expert associate on the ACT4Consumers project — apply at potrosacica@potrosacica.hr.
-
ACT4Consumers kick-off meeting held in Gorski Kotar
Partners from Croatia and Austria met on 5–6 June 2026 in Brod na Kupi for the project kick-off…
Activities & events
Upcoming activities will be announced here.
Co-funded by the European Union
The ACT4Consumers – Capacity & Tools for Collective Actions project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and SMEs Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.